Privacy policy

Privacy Policy
This Privacy Policy describes how Lost & Found (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 – GDPR.

1. Data Controller

The data controller responsible for your personal data is:
Lost & Found
Lisbon, Portugal
Email: [email protected]

2. Personal Data We Collect

We may collect the following personal data when you place an order or contact us:

Name
Email address
Billing and shipping address
Payment information (processed securely by third-party providers; we do not store card details)
Order and transaction details
Any information you voluntarily provide via email or contact forms

3. Purpose and Legal Basis for Processing

Your personal data is processed for the following purposes:

To process and fulfil orders
To communicate with you regarding your purchase
To comply with legal and accounting obligations

The legal bases for processing are:

Performance of a contract (order fulfilment)
Legal obligation (tax and accounting requirements)
Legitimate interest (customer communication and business operation)

4. Data Sharing

Your data is shared only when necessary with:

Payment service providers
Shipping and logistics partners
Ecommerce platform providers (e.g. Big Cartel)

All third parties process data in accordance with GDPR and only for the purposes required to provide their services.

5. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Meet legal, tax, and accounting obligations

When data is no longer required, it is securely deleted or anonymised.

6. Your Rights Under GDPR

You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Request data portability
To exercise your rights, please contact us at [email protected].

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

8. Cookies

Our website may use essential cookies required for site functionality and order processing. No unnecessary tracking cookies are used without consent

9. Changes to This Policy

We reserve the right to update this Privacy Policy as required to reflect legal or operational changes. Any updates will be posted on this page.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact: [email protected]